Conflict Resolution

Conflict Resolution Resource: Ch. 12 in Effective Communication for Criminal Justice Professionals Grubb, R. E. Jr., & Hemby, K. V.. (2003). Effective communication for criminal justice professionals. Belmont, CA: Wadsworth Group. Imagine you were an officer confronted with one of the following hostage situations: In the process of an armed robbery at a convenient store the clerk activates a silent alarm you and other officers arrive at the scene while the perpetrator is still inside. The perpetrator panics when he sees the police and immediately grabs a hostage. He is demanding you leave so he can escape. When responding to a domestic dispute call, you arrive on the s... click for more

Working as a counselor in a state prison, why would a person need communication skills to work with diverse groups?

Working as a counselor in a state prison why would a person need communication skills to work with diverse groups i.e. hearing impaired, the elderly, gangs, etc. Also, why is non-verbal (body language) necessary?