Anytime, you can demonstrate a technical skill through photos or video...you have a ripe opportunity to apply this sort of technology in training.

Anytime, you can demonstrate a technical skill through photos or video...you have a ripe opportunity to apply this sort of technology in training. Can you think of other examples?

How do you think you determine when a technology does fit your goals?

How do you think you determine when a technology does fit your goals?

Communication and Customer Service

What technologies are, or might be, available that will allow e-merchants to provide new levels of service and customer satisfaction to consumers?

Communication

The advent of the Internet and, more specifically, the World Wide Web, has changed the concept of the value of information. Much information that used to be charged for (e.g., product catalogs and technical papers) is now free at the click of a mouse button. Other information that was normally free (e.g., magazine and newspaper articles that could be copied for personal use), now has a fee attached. In addition, we now have significant litigation on-going as to the consumers' rights to authored works, such as songs, pictures, and books. What do you believe should be your rights as a consumer to information on the Internet?

Communication

E-commerce is conducted, today, through a medium that is primarily asynchronous. As much greater bandwidth (offering faster transmit/receive speeds) becomes available for the average home customer, however, the potential for synchronous online communications will expand accordingly. How do you believe this potential for real-time online communications will affect customer service expectations?