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Resource planning and allocation

Resource planning/allocation: How many service technicians does it take? Assumptions/factors: - Available working hours: 8AM - 5PM Monday - Friday, with one hour off for lunch (time not fixed), and two 15-minute breaks (times not fixed). - Scope of work includes receiving a dispatch (ticket), contacting and visiting user, verifying/clarifying issue, troubleshooting to isolate problem area/cause, repairing or replacing defective items as most appropriate. - They must successfully resolve 90% of all events within 4 business hours, which can span two business days (example: 1 hour Monday, 3 hours Tuesday). The 4 hours is measured between receipt of dispatch (ticket) and proble... click for more

Subject:

Business

Topic:

Management

Posting ID:

5790

OTA ID:

101733

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Project Management

PM best solutions needed as comprehensive and insighful as possible. Please do not only give me cut-n-paste content from the web or just definitions. You may want to include it if you like, but I am looking for your special insights.

Subject:

Business

Topic:

Management

Posting ID:

6088

OTA ID:

103213

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Strategic Management & Ethics

1. What are the responsibilities of the board of directors to stakeholders other than shareholders? 2. What ethical issues surround executive compensation? How can we determine whether top executives are paid too much?

Subject:

Business

Topic:

Management

Posting ID:

6363

OTA ID:

103185

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Working with capacity utilization.

If my business has a machine capacity of 6000 units per month and 2 employees who can produce 4000 units each per month, what would be my capacity utilization of the resources?

Subject:

Business

Topic:

Management

Posting ID:

7201

OTA ID:

103058

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Calculating the capacity utilization of a firm.

My firm's machine capacity is 2000 units a month. There are two employees who can produce 1500 units each a month. What is my firm's capacity utilization of the resources?

Subject:

Business

Topic:

Management

Posting ID:

7239

OTA ID:

101733

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