Business Communications (check homework)

My course book is on:

Business Communication at work
Glenco/McGraw-Hill  Companies
copyright 2000 by The McGraw-Hill Companies, Inc.

Questions

1.  To insure writing is bias-free,
__x_a.  choose gender,neutral terms.
____b.  use stereotypes
____c.  use language that refers to disability or disease
____d.  use discriminatory language

2.  The "me attitude" in writing:
____a.  shows the reader you are serving his / her interest
__x_b.  focuses on you and your organization
____c.  places the emphasis on the receiver
____d.  displays a service attitude

3.  Attention, Interest, Desire, and Action (AIDA) is used for structuring:
_x__a.  effective, persuasive communication
____b.  imcomplete communications
____c.  the "you attitude".
____d.  avoidance of a "call for action".

4.  When writing a routine claim letter,
____a.  address the letter to the president of the company
____b.  never ask for a specific adjustment
____c.  assume the mistate was intentional
__x_d.  present the facts objectively.

5.  Which of the following is not characteristic of a good letter to the editor?
____a.  Being rational
__x_b.  Being lengthy.
____c.  Using good taste.
____d.  Being fair

6.  Which of the following is the objective of the first in a series of collection letters?
__x_a.  To keep the customer's goodwill and future business.
____b.  To threaten the customer
____c.  To inform the customer of collection intentions.
____d.  To avoid any tone of insistence.

7.  Which of the following does not influence the tone of a memo?
____a.  The purpose of the memo
____b.  The subject matter of the memo
____c.  The rank of the writer as it relates to the receiver
_x__d.  The day of the week the memo is written.

8.  which of the following is not a commonly used pattern for presenting information in a report?
____a.  Compare / Contrast
____b.  Journalistic
____c.  Cause / Effect
__x_d.  Positive Detail

9.  Most resumes do not include:
____a.  a heading
__x_b.  age and marital status
____c.  career objective
____d.  education

10.  Which of the following traits would make a poor impression on an interviewer?
____a.  Friendliness
____b.  Preparedness
__x_c.  Compulsive talking
____d.  Sincerity